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AI-powered customer experience agents for businesses

Co-Founder

Meta and Sierra Build Standard for How Personal Agents Interact With Businesses

Building tomorrow’s growth in a more volatile world

CarMax Lets AI Take the Call, Not the Sale

Meta joins with group of companies to tame ‘chaos’ of doing business with AI bots

Software Engineer, Agent (Spanish speaking)

Sierra is a platform for customer-facing AI agents that helps major brands transform how they serve customers and grow their businesses. The Software Engineer, Agent will design, build, deploy, and continuously improve production-grade AI agents, partnering directly with enterprise customers and startups. The role also involves shaping Sierra’s core platform and developing best practices for the Agent Development Life Cycle.

Partnerships Development Lead

Sierra is a platform for customer-facing AI agents that helps organizations transform how they serve customers and grow their businesses. The Partnerships Development Lead will build and nurture industry, technology, investor, and customer-channel partnerships, align these efforts with go-to-market strategy, and identify market expansion opportunities.

Inference Engineer

Sierra is a platform for customer-facing AI agents used by major brands to transform how they serve customers and grow their businesses. The Inference Engineer will help define and build Sierra’s inference architecture across self-hosted models and third-party providers, focusing on serving, routing, capacity, latency, reliability, and cost. The role also involves operating GPU infrastructure, optimizing inference performance, and supporting the broader model lifecycle.

Engineer, Inference

Research Engineer, Applied Research

Sierra is a platform for customer-facing AI agents that helps major brands transform how they serve customers and grow their businesses. The Applied Research team develops and deploys machine learning models for post-training, voice AI, and long-horizon task execution, while building evaluations and production systems that improve customer-facing agents.

Crunchbase Data Shows AI’s Most Active Startups Are Becoming Serial Acquirers

AIRE Launches as AI-native Alternative to Traditional Consulting, Spanning AI Training Through to Implementation

Virgin Media O2 Launches AI Voice Agent for Broadband Customer Support

Instinct y Noah Shinn: este es el genio de 23 años detrás de la IA que desafía a Zuckerberg y su visión con Muse en Meta

Sales Compensation Analyst

Sierra is a platform for customer-facing AI agents that helps major brands transform how they serve customers and grow their businesses. The Sales Compensation Analyst will manage commission cycles, validate and reconcile payouts, maintain compensation data and plans, investigate discrepancies, and automate reporting and operational processes.

Enterprise Account Executive

Sierra is a platform for customer-facing AI agents that helps major brands transform customer service and business growth. The Enterprise Account Executive will prospect enterprise customers, manage strategic relationships, negotiate and close complex deals, develop sales strategies, help define the sales motion, and collaborate across go-to-market, product, technical, and operations teams.

Enterprise Account Executive, Nordics

Software Engineer, Horizon

Sierra is a platform for customer-facing AI agents that helps major brands transform how they serve customers and grow their businesses. The Software Engineer, Horizon will build long-horizon agents and the reusable infrastructure, feedback loops, evaluation systems, memory, signals, and decisioning capabilities that enable agents to improve over time. The role also involves solving complex systems problems, shaping the Horizon product architecture and roadmap, and converting validated proofs of concept into durable product capabilities.

Software Engineer, Agent - Insurance

Sierra is a platform for customer-facing AI agents serving major brands across industries. The Software Engineer, Agent - Insurance role focuses on designing, deploying, and continuously improving production-grade AI agents for insurance and other financial services customers. The role also involves partnering with enterprises and startups, shaping Sierra’s platform, and building industry-specific agent capabilities.

Software Engineer, Agent - Travel & Hospitality

Sierra is a platform for customer-facing AI agents that helps major brands transform how they serve customers and grow their businesses. The Software Engineer will design, deploy, and evolve production-grade AI agents for the travel and hospitality industry, partnering with enterprise customers and startups while shaping Sierra’s core platform.

Software Engineer, Agent - Financial Services

Sierra is a platform for customer-facing AI agents serving organizations across industries. The Software Engineer will design, deliver, and continuously improve production-grade AI agents for financial services customers, partnering directly with enterprises and startups. The role also contributes to the evolution of Sierra’s core AI agent platform through customer-driven insights, prototyping, and collaboration with research, product, and platform teams.