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AI customer service platform and helpdesk

Chairman and co-founder

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

The never-ending supply chain attacks worm into SAP npm packages, other dev tools

Experts say supply chain attacks compromised SAP and Intercom npm packages, plus the PyPI package Lightning, in a campaign that calls itself Mini Shai-Hulud (Jessica Lyons/The Register)

InterComms appoints head of communications

Staff Product Engineer

Fin, Intercom’s AI Customer Agent company, helps businesses deliver always-on customer support through its Fin product and integrated help desk. The Staff Product Engineer will build back-end and front-end systems, contribute to technical architecture and software development, and provide technical leadership, mentoring, and strategic guidance across the engineering team.

Senior Forward Deployed Engineer

Intercom is the company behind Fin, an AI Customer Agent that helps businesses deliver customer support across service, sales, and ecommerce. The Senior Forward Deployed Engineer will work with strategic customers, R&D, and go-to-market teams to design and deliver AI-driven solutions, influence product direction, and drive measurable customer outcomes.

Principal Engineer

Fin is an AI Customer Agent company helping businesses provide customer experiences through AI-powered customer support. The Principal Engineer will lead strategic engineering initiatives, build backend and frontend systems, contribute to architecture and software development, and mentor engineers while partnering with technical and cross-functional leaders.

Solutions Architect - Spanish Speaking

Fin, Intercom's AI Customer Agent company, is seeking a Solutions Architect to join its Customer Solutions Team. The role advises customers throughout the sales cycle by leading technical discovery, solution reviews, presentations, proof-of-concept designs, and responses to RFPs and security questions. The architect also partners with Product and Engineering to communicate customer feedback and improve Solutions Engineering processes.

Solutions Architect -Spanish Speaking

Fin, Intercom’s AI Customer Agent company, helps businesses deliver always-on customer support across the customer journey. The Solutions Architect will advise customers throughout the sales cycle, lead technical discovery, demonstrations, solution reviews, and proof-of-concept engagements, while partnering with Product and Engineering to represent customer needs and drive successful outcomes.

Senior Finance Data Scientist, Existing Business

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. The Senior Finance Data Scientist, Existing Business will build production-grade forecasting, propensity, and customer lifetime value models to predict revenue, expansion, renewals, and churn. The role also owns finance data pipelines, translates analytical findings into executive insights, and partners with cross-functional teams on financial planning.

Senior Finance Data Scientist

Sales Data Analyst

Fin is an AI Customer Agent company helping businesses deliver customer support across service, sales, and ecommerce. The Sales Data Analyst will support sales analytics by maintaining data models, reporting, dashboards, performance metrics, and compensation analyses while partnering with Sales, Finance, Data Engineering, and Business Systems.

Staff AI Product Manager

Fin, Intercom's AI Customer Agent company, helps businesses deliver always-on customer support across the customer journey. The Staff AI Product Manager will shape the vision, strategy, and roadmap for core AI systems powering Fin and its AI features, partnering with AI, product, and go-to-market teams to turn advanced AI capabilities into impactful customer experiences.

Senior Product Manager - Messenger

Fin is the AI Customer Agent company helping businesses provide customer experiences through AI-powered support across service, sales, and ecommerce. The Senior Product Manager will lead the Messenger product, managing its roadmap, collaborating with engineering and design, evaluating impact, ensuring product quality, and driving go-to-market execution for AI-powered customer engagement.

Senior Product Manager- Messenger

Senior Audience Marketing Manager

Fin is an AI Customer Agent company helping businesses provide customer experiences through AI-powered customer support. The Senior Audience Marketing Manager owns audience strategy and execution for key brand activations, events, and product moments, driving audience growth, engagement, and commercial outcomes. The role leads multichannel campaigns, audience operations, follow-up programs, and cross-functional campaign delivery.