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Lead Engineer, Issue Management & Triage

Diligent Robotics builds helpful robots that work safely and autonomously in real-world environments. The Lead Engineer, Issue Management & Triage will lead systems, tooling, and teams connecting Customers, the Remote Operations Center, and Engineering, while building infrastructure to detect, triage, diagnose, and resolve issues across a deployed robotic fleet. The role also involves developing classification frameworks, automation pipelines, dashboards, and root-cause analysis processes to improve reliability at scale.