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AI platform for contact centers and customer conversations

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Firstsource and Cresta Partner to Accelerate AI-Powered Customer Experience Transformation

Cresta Launches Next Generation of Cresta Insights to Unlock Deeper, More Actionable Intelligence from Customer Conversations

Enterprise Solutions Engineer

Cresta provides a unified AI platform for conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Enterprise Solutions Engineer partners with Enterprise Account Executives to provide technical solutioning, conduct product demonstrations, manage proof-of-concept and pilot activities, and develop business cases for enterprise prospects.

Strategic Sales Director, West

Cresta provides a unified AI platform that improves customer experiences through conversational AI agents, real-time human agent augmentation, and conversation intelligence. The Strategic Sales Director will drive revenue growth by building pipeline, leading complex enterprise sales opportunities, landing strategic accounts, and expanding relationships with existing customers.

Customer Strategy Director

Cresta provides a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Customer Strategy Director will advise executive-level enterprise customers on AI strategy and contact center transformation, lead value discovery and deployment planning, support deal strategy, and develop scalable internal frameworks.

Partner Success Director

Cresta provides a unified AI platform for conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Partner Success Director will own partner relationships, enable partners to deliver joint solutions, support go-to-market and revenue growth, and coordinate cross-functionally to improve partner adoption, performance, and business outcomes.

Engagement Manager - Professional Services Sales

Cresta develops a unified AI platform for conversational AI agents, human agent augmentation, and conversation intelligence that helps companies improve customer experiences, revenue, and efficiency. The Engagement Manager will own the end-to-end professional services scoping, pricing, and sales process for Cresta’s core platform and AI Agent product, while building a scalable services-selling function.

Engagement Manager (Professional Services Sales)

Senior Communications Manager

Cresta provides a unified AI platform for customer experience, combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. The Senior Communications Manager will drive earned media, build journalist relationships, develop thought leadership, support executive communications, and execute PR initiatives that strengthen Cresta’s brand and business growth.

Staff Software Engineer, Backend

Cresta provides a unified AI platform that combines conversational AI agents, human agent augmentation, and conversation intelligence for customer experiences. The Staff Software Engineer will lead the architecture and evolution of scalable backend systems powering enterprise AI agents, collaborate with ML engineers, and mentor engineers while driving technical strategy and production excellence.

Senior Software Engineer, Backend (AI Agent Runtime)

Cresta provides a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Senior Software Engineer will build and operate real-time AI agent infrastructure, distributed systems, serverless function execution platforms, developer tooling, and production-quality engineering practices.

Senior Software Engineer, Backend - Platform Team

Cresta provides a unified AI platform for conversational AI agents, real-time human agent augmentation, and conversation intelligence. The Senior Software Engineer will build and scale backend systems for agent assist integrations, authentication, security, and real-time conversation processing while supporting enterprise customer integrations and platform reliability.

Cresta develops a unified AI platform that combines conversational AI agents, real-time human agent augmentation, and conversation intelligence to improve customer experiences. The Senior Software Engineer will build scalable backend systems for agent assist integrations, authentication, and enterprise customer environments, while ensuring reliability, security, performance, and observability.